FAQ

Frequently Asked Questions

 

For Reservations & Information Call:

Toll Free US 1-888-934-9199
Direct (808) 934-9199

 

 

1) Where do I meet the tour if I am staying on the Kona side of the Island?

 

Most of our guests staying in Waikoloa or in Kona choose to meet the day bicycle tours of the Hawaii Volcanoes National Park in the Volcano area. Please see the follow tour meeting location and drive times:

 

Meeting Locations for the Full Day Bike Adventure:

 

Meeting Location in Hilo: {Drive Time: 1 1/2 – 1 3/4 hours}

 

1) 8:40am Hilo Hawaiian Hotel {71 Banyan Dr.} – Recommended Hilo meeting location if you are staying at the Waikoloa, Fairmont Orchid, Hapuna Prince, or Mauna Kea Resorts.

 

Meeting Locations in Volcano: {Drive Time: 2 – 2 1/4 hours}

 

1) 9:30am Kilauea General Store, Volcano Village
{19-3972 Old Volcano Rd.} – Recommended Volcano meeting location if you are not planning to explore the Park following our tour (this location is 5 minutes from the National Park entrance).

 

2) 9:45am Visitor Center, Hawaii Volcanoes National Park
{1 Crater Rim Dr.} – Recommended Volcano meeting location if you are planning to explore more of the National Park following the tour and if you are residing in the Park or the Volcano area {7 Day Pass = $15}.

 

Meeting Locations for the Half Day Summit Special Tour:

{Click Here for Detailed Driving Directions}

 

Meeting Location in Hilo: {Drive Time: 1 1/2 – 1 3/4 hours}

 

1) 8:50am or 10:50am Hilo Hawaiian Hotel {71 Banyan Dr.} – Recommended Hilo meeting location if you are staying at the Waikoloa, Fairmont Orchid, Hapuna Prince, or Mauna Kea Resorts.

 

Meeting Location in Volcano: {Drive Time: 2 – 2 1/4 hours}

 

1) 9:45am or 11:45am Visitor Center, Hawaii Volcanoes National Park {1 Crater Rim Dr.} – Recommended Volcano meeting location if you are: residing in Kona, the Park, or the Volcano area and plan to explore more of the National Park following the tour {7 Day Pass = $15}. There are places to have lunch or pickup sandwiches in the National Park at the Kilauea Military Camp (open to the public), Volcano House Hotel, or in Volcano Village (located 5 minutes from the Park’s entrance).

 

 

2) How close will we get to the active lava?

 

Currently, the best place to see volcanic activity is in the Hawaii Volcanoes National Park at the summit crater of Kilauea Volcano. On our day bicycle tours of Hawaii Volcanoes National Park we will bike around the rim of the erupting summit crater. There is a possible of seeing active lava in the crater’s lava lake, which is approximately 1/4 mile from our closest vantage point, it all depends on what Madame Pele decides to do that day. Click here for the current eruption status.

If you would like to see the fiery colors of the summit crater’s lava lake, we recommend staying in the Park following our tour and possibly participating in additional Park activities and/or have dinner in Volcano Village until sunset then return to Jaggar Museum’s overlook to see the glow.

 

 

3) What is the difference between the Full Day Bike Adventure and the Half Day Summit Special Tour?

 

The Full Day and the Half Day Tour both follow the same tour course: as we bike around the erupting summit crater on paved roads and trails, feel the heat of the volcano at the steam vents, bike through a native Hawaiian fern forest, hike through a lava tube, and see several different volcanic craters. The main difference between the Full Day and Half Day Tour is: the Half Day Tour course stops at the top of the Chain of Craters Road (a total of 8.5 miles of biking); where as the Full Day Tour continues down the Chain of Craters Road an additional 7 miles (a total of 15 miles of biking). Also, the Full Day Tour includes exploring the remaining 4 miles to the coast by van and includes lunch at the ocean (weather/time permitting).

 

 

5) Where do you indicate an Afternoon Summit Special Tour Reservation on the online booking system?

 

First, place your reservation by going to the Book Now Page on our website at: www.bikevolcano.com. Second, follow the Book Now links to the booking calendar and select your tour date. Next, select the Summit Special Tour and indicate how many participants and continue. You will indicate an Afternoon Tour Request by checking the box as you fill out the reservation form. In addition, in the meeting location field, you will select: Afternoon/Custom Tour Request – you will receive an email with the meeting time and location.

 

6) Are the bicycle tour courses difficult or suitable for any cyclist?

 

All of our bicycle tours take place on a moderate level course suitable for the recreational cyclist. All cyclists are required to have the ability to ride a bicycle confidently (no beginners are allowed). Our Interpretive Guide escorts the cyclist from the pole position, while our van driver attentively follows behind. We encourage all cyclists to bike at their own pace then we will meet up at the various historical sites where our Interpretive Guide will provide historical information concerning the geology, flora and fauna, and the cultural significance of the surrounding area.

 

 

7) Is there an age restriction and children allowed on tour?

 

Cyclists ages 5 years old and above are welcome on tour. The smallest individual bicycle that we have available typically fits a person around the height of 4’10” (26 inch wheel). Shorter cyclists are assigned a tag along bicycle that attaches to the parent’s bicycle.

 

Tag Along Bicycles (typically fit children 5 to 8 years old, maximum weight = 85lbs) that attaches to the parent’s bike frame Medium (5’7? or above). Parent’s must have the ability to ride with a tag along at the group’s pace. Children above the maximum tag along weight and height must have the ability to ride a 26″ wheel bike.

 

 

8) What is the terrain like on the bicycle tours?

 

The terrain on our bicycle tours of Hawaii Volcanoes National Park are level around the erupting summit crater of Kilauea Volcano then slopes downhill when we enter the native Hawaiian rainforest area. There are 2 short hills in the tour course. Our tour van follows the group throughout the tour so you will have the option of resting in the van if desired.

 

 

9) What happens if it rains?

 

Please be advised that we bike rain or shine. Preferably shine!!! We do provide rain gear on all of our tours. In addition, we do monitor the National Weather Service and the weather conditions in the areas of our tour courses. If there adverse weather conditions predicated for your tour date, you will be notify and your tour will be rescheduled. If inclement weather happens within 3 hours of the start of a tour or during a tour the conditions are unsafe to bike we will conduct a van tour with additional hikes until the conditions become safe for biking. Please see our Details page concerning our Cancellation and Inclement Weather Policy.

 

 

10) What is the maximum number of people that we take on a tour?

 

We can accommodate a maximum of 13 guests. To accommodate larger groups the logistics need to worked out by our Reservation Manager. For group inquiries email: info@bikevolcano.com or phone 808-934-9199.

 

 

11) What is the tour participant minimum requirement and what happens if it is unmet on my desired tour date?

 

The tour minimum participant requirement is 6 guests. We would like all tour requests to be CONFIRMED or “A GO”. Parties of less than 6 should try to book their tour date on days that other people have booked a tour, in an attempt to group yourself with other party’s to help ensure that your desired tour date is a “go.” Also, please indicate an alternative tour date when possible in an effort to consolidate our tours and group you together with other interested parties.

 

Please contact us 48 hours before your tour date to confirm your tour date. When possible, we will try to reschedule you to another date if the tour participant minimum is unmet. You can keep track of the tour status by checking the available spaces on your tour date by accessing our tour booking calendar via the Book Now Page: Bike Volcano Booking Calendar. If a tour has 7 or less spaces available the tour date is CONFIRMED.

 

 

12) What is your cancellation policy?

 

Due to the popularity of our volcano biking tours we require a no less than 48-hour notice for schedule changes and cancellations – with the exception of the high demand tour dates Tour dates (Dec. 22nd – Jan. 2nd) when a 2 week advanced notification is required, in order to avoid a 50% cancellation charge (within 48 hours of the tour date) or a 100% cancellation charge (within 24 hours of the tour date). Cancellations are 100% refundable if we our notified BY PHONE before 48 hours of the tour date (email cancellations are not accepted within 48 hours of the tour date).

 

 

13) Is there a bike bag or basket on the bicycles or should I bring a backpack?

 

There is a small bike bag located on the handle bars of each bicycle. You are welcome to bring a backpack then you will have the option to leave it in the van which will follow the group throughout the tour where you can have access to it at the various historical stops along the way.

 

 

14) What should I bring?

 

• Wear Layered Clothing (t-shirt, shorts, jacket, and/or sweatpants)
• Closed Toed Shoes
• Protective Eyewear (sun glasses or prescription glasses)
• Sunscreen
• Camera
• Binoculars
• Your Sense of Adventure
!!! Riders should wear layered clothing to ensure your comfort while bicycling. Temperatures at the Summit (4000? above sea level) sometimes range in the low 60’s to upper 70’s.