FAQ

Frequently Asked Questions

 

For Reservations & Information Call:

Toll Free US 1-888-934-9199
Direct (808) 934-9199

 

 

 

1) Where do we meet?  Is there parking and restrooms?

 

Our customers will meet at Bike Volcano headquarters located at:  19-3972 Old Volcano Road in Volcano Village. (less than 0.9 miles of the Hawaii Volcanoes National Park).  We have parking and restrooms available for all of our customers.

 

2) How close will we get to the active lava?

 

On the Guided E-Bike Tours and GPS E-Bike Tours – E-Bike Rental the course will take you to closest lava viewing Point in the Hawaii Volcanoes National Park.  The Active Lava Lake is several hundred feet below this viewpoint. 

 

 

3) Are the bicycle tour courses difficult or suitable for any cyclist?

 

Our bicycle tour courses are suitable foe recreational/intermediate level cyclist.  All cyclist must have the ability to steer, shift, and balance on gravel and road terrains (no beginners are allowed). 

 

4) Is there an age restriction and children allowed on tour or to rent an e-bike?

 

Hawaii State Law for E-bikes cyclist is ages 15 years old and above. 

 

 

5) What is the terrain like on the bicycle tours?

 

The terrain on our day bicycle tours of Hawaii Volcanoes National Park consists of gravel, paved roads, and dirt on level terrain around the erupting summit crater of Kilauea Volcano then slopes downhill when we enter the native Hawaiian rainforest area. There are a couple of short hills in the tour course and a longer hill on the return to our headquarters, which is easily manageable with our e-bikes.

 

 

6) What happens if it rains?

 

Please be advised that we bike rain or shine. Preferably shine!!! We do provide rain gear on all of our Guided E-Bike tours. In addition, we do monitor the National Weather Service and the weather conditions in the areas of our tour courses. If there adverse weather conditions predicated for your tour date, you will be notify and your tour will be rescheduled.  Please see our Details page concerning our Cancellation and Inclement Weather Policy.

 

 

7) What is the maximum number of people that we take on a tour?

 

We can accommodate a maximum of 13 guests. To accommodate larger groups the logistics need to worked out by our Reservation Manager. For group inquiries email: info@bikevolcano.com or phone 808-934-9199.

 

 

8) What is the tour participant minimum requirement and what happens if it is unmet on my desired tour date?

 

The tour minimum participant requirement is 6 guests for our Guided E-Bike Tours.  If the tour minimum is unmet, you will be offered a GPS E-Bike Tour and refunded the difference in price.  Please contact us 48 hours before your tour date to confirm your tour date. 

 

 

9) What is your cancellation policy?

 

Due to the popularity of our volcano bike rentals and tours we require a no less than 48-hour notice for schedule changes and cancellations.  For cancellations within 48 hours of the reservation date there is a 100% cancellation charge.  Cancellations are 100% refundable less the credit card fee if we our notified BY PHONE before 48 hours of the tour date (email cancellations are not accepted within 48 hours of the tour date).

 

 

10) Is there a bike bag or basket on the bicycles or should I bring a backpack?

 

There is a small bike bag located on the handle bars of each bicycle. We provide our Guided E-Bike Tour customers with a backpack or they can be rented for the GPS E-Bike Tour.

 

 

11) What should I bring?

  • Credit Card and Identification for the equipment deposit.
  • Layered Clothing
  • Closed Toe Shoes (required)
  • Backpack (provided for Guided E-Bike Tour participants)
  • Rain Jacket (provided for Guided E-Bike Tour participants)
  • Sunscreen
  • Gratuity/Tip {standard 15% , not included in your tour price)
  • Binoculars
  • Your Sense of Adventure

!!! Riders should wear layered clothing to ensure your comfort while bicycling. Temperatures at the Summit (4000? above sea level) sometimes range in the low 60’s to upper 70’s.