For Reservations or Information Call:
Toll Free US 1-888-934-9199
Direct (808) 934-9199
Bikevolcano.com offers Bike Rentals and Tours of Hawaii Volcanoes National Park. We provide a GPS Audio E-Bike Tours and a full service experience for our guided tours.
WHAT’S PROVIDED FOR THE GPS AUDIO E-BIKE VOLCANO TOUR – RENTALS?
_____________________________________________________
• E-Bike Comfort Hybrid Bike (Comfortable Cushy Bike Seat, upright position, great for trails and road riding)
• Bike Helmet
• Bike Bag
• Bike Lock
• Free GPS Audio Tour App – Turn By Turn Voice Navigation System (fully charged smartphone required)
• E-Bike Instructions, Equipment Orientation, and Safety Lecture
• Live Human Operator for Tour Assistance (safety and park trail guidance)
• For Overnight Rentals (Bike Lights and battery charger also included)
• Secure Parking and Restrooms
• Covered Canopy Tour Staging Area
WHAT’S PROVIDED FOR THE GUIDED E-BIKE TOURS?
_____________________________________________________
• Comfort Hybrid E-Bike (Comfortable upright position, great for downhill biking)
• Bike Helmet
• Rain Jacket
• Backpack
• Safety Instruction
• Snacks, and Beverages
• Safety Instruction
• Professional Interpretive Tour Guide
• Parking
• Restrooms
• Covered Canopy Tour Staging Area
WHAT TO BRING?
____________________________________________
• Credit Card and Identification for the equipment deposit ($1500 per party).
• Layered Clothing (t-shirt, shorts, jacket, and/or sweatpants)
• Closed Toed Shoes (required)
• Fully Charged Smartphone (required)
• Rainjacket (available for purchase at the Kilauea General Store located next to Bike Volcano’s headquarters)
• Backpack (available to rent for $5)
• Sunscreen
• Camera
• Your Sense of Adventure
!!! Riders should wear layered clothing to ensure your comfort while bicycling. Temperatures at the Summit (4000′ above sea level) sometimes range in the low 60’s to upper 70’s. Be prepared for windy and possibly misty & wet conditions!!!
CHANGES, CANCELLATIONS, & INCLEMENT WEATHER
BIKE VOLCANO ENFORCES A STRICT CANCELLATION POLICY {Please see below}. WE RECOMMEND THAT YOU PURCHASE TRAVEL INSURANCE FOR THE ULTIMATE PROTECTION FROM AIRLINE, FLIGHT AND CRUISE SHIP PORT OF CALL CANCELLATIONS, MEDICAL EMERGENCIES, WEATHER, ETC.
In Advance
– PLEASE BE ADVISED THAT YOUR FULL PAYMENT WILL BE PROCESSED WITHIN 48 HOURS OF YOUR RESERVATION DATE. AS PER THE CANCELLATION POLICY THERE ARE NO REFUNDS WITHIN 48 HOURS OF YOUR RESERVATION DATE.
Due to the popularity of our volcano bike tours and bike rentals we require a no less than 48-hour notice for schedule changes and cancellations. For cancellations within 48 hours of the reservation date there is a 100% cancellation charge. Cancellations are Refundable less the credit card merchant fees if we are notified BY EMAIL before 48 hours of the tour/rental date. FOR ALL CANCELLATIONS please email: info@bikevolcano.com and state the reason for your cancellation. All Sales are Final for service rendered.
– Weather conditions in Volcano can be unpredictable. Occasionally, Madame Pele decides she’d like the Volcano to herself for the day, in which case if we have advanced knowledge of unsafe weather conditions BEFORE your reservation date we’ll notify you to reschedule your tour/rental.
Day of Tour/Rental
– THE HAWAII VOLCANOES NATIONAL PARK IS LOCATED IN A RAINFOREST AND THE KA’U DESERT. IT IS ONLY NATURAL THAT IT RAINS IN A RAINFOREST. PLEASE BE ADVISED THAT WE DO NOT GIVE REFUNDS OR RAIN CHECKS DUE TO RAINY WEATHER CONDITIONS. PLEASE DRESS APPROPRIATELY AND BE PREPARED FOR WET, WINDY, AND MISTY CONDITIONS. Temperatures at the Summit (4000′ above sea level) sometimes range in the low 60’s to upper 70’s.
– Please be advised the guided tour course will be adjusted as necessary, dependent on weather conditions, ability of group, and the timing of tour.
– Please be advised that we bike rain or shine. Please dress appropriately. Bring extra layers in case of a change in weather conditions. No refunds or rain checks.
– Bikevolcano.com does not issue refunds for those who opt out of a tour of their own volition, for customers who are disruptive, disrespectful, and disobey tour rules, or for “no shows”.
– Bikevolcano.com reserves the right to refuse service.
– Lava viewing can be unpredictable and is not guaranteed.
Cancellations due to inadequate rider skill/fitness/mobility
We understand that some of our guests may have not ridden a bike recently. We do not have control over the skills, mobility and/or fitness level of our customers, therefore we DO NOT offer refunds for not having adequate basic bike handling skills or fitness to be able to operate the bike.
FREQUENTLY ASKED QUESTIONS
WHAT IS THE BATTERY RANGE OF THE BIKE VOLCANO E-BIKE?
Electric bike (e-bike) battery range varies! Depending on weight, hills and how much you use the throttle, most folks average 30 miles although many have achieved much more by using the pedal-assist efficiently.
DO I NEED TO WEAR A HELMET?
Yes! We require our customers to wear helmets for your safety! We provide all of our customers with a bike helmet.
HOW FAST DO THE E-BIKES GO?
Our electric bikes comply with federal and state regulations. Basically our e-bikes can go about 20MPH on electric only. With pedaling, you e-bike can exceed that speed!
ARE E-BIKES WATERPROOF? CAN I RIDE IN THE RAIN?
E-bikes are not waterproof and should not be submerged in water, but are water resistant and able to be used in the rain and other inclement weather conditions. To preserve the condition of your bike and make it last longer, we recommend wiping it down after use in the rain and storing it in a dry environment. – PLEASE BE ADVISED THAT WE DO NOT GIVE REFUNDS OR RAIN CHECK DUE TO RAINING WEATHER CONDITIONS. PLEASE DRESS APPROPRIATELY AND BE PREPARED FOR WET, WINDY, AND MISTY CONDITIONS. Temperatures at the Summit (4000′ above sea level) sometimes range in the low 60’s to upper 70’s.
WHERE AM I ALLOWED TO RIDE AN E-BIKE?
All our e-bikes are considered an ‘electrically assisted pedal cycle’ (EAPC) and are permitted on the Hawaii Volcanoes National Park Bike trails, bike paths and roadways. It is prohibited to take them on non bicycle trails or past Puhimau Crater on the Chain of Crataers Road in the Hawaii Volcanoes Natiaonal Park (please consult your GPS map).
IS THERE A WEIGHT LIMIT TO RENT AN E-BIKE?
All our e-bikes are available to be rented. There is a weight limit for the e-bike rental. The weight limit is 250 lbs.
WHAT ARE THE PICK-UP AND DROP OFF TIMES? CAN I KEEP THE E-BIKE OVERNIGHT?
All our e-bikes are available to be picked up anytime between (10AMM – ideally by 12PM) and dropped off by our closing time (generally 4PM). If you are staying in the Volcano area you can keep your bike until opening time the following day. For reservations less than 24 hours of the pickup date, please call (808) 934-9199 to arrange pick-up time.
ARE CAR BIKE RACKS PROVIDED AND CAN YOU TAKE THE E-BIKES OUTSIDE THE VOLCANO AREA?
NO. We do not allow our bikes to be taken outside the designated Volcano Area and GPS tour area. The Chain of Craters Road is off limits with the exception of the first 2 craters at the top of the Chain of Craters Road (Lua Manu & Puhimau).