For Reservations & Information Call:
Toll Free US 1-888-934-9199 or
Direct (808) 934-9199
PLEASE READ THE BELOW LISTED TOUR REQUIREMENTS AND CANCELLATION POLICY BEFORE PLACING YOUR RESERVATION.
TO PLACE A LAST MINUTE RESERVATION (BOOKINGS LESS THAN 24 HOURS) PLEASE PHONE: 808-934-9199.
Cyclists Requirements:
- All cyclists need to have the ability to balance, steer, and stop a bike (ie. experienced cyclist only)
- Pregnant women are not permitted to bike)
- Closed-toe shoes required.
- Cyclists minimum age is 15 years old.
- Individual Cyclist height requirement: 4’10” and above
- Weigh 250lbs or less
BIKE VOLCANO ENFORCES A STRICT CANCELLATION POLICY {Please see below}. WE RECOMMEND THAT YOU PURCHASE TRAVEL INSURANCE FOR THE ULTIMATE PROTECTION FROM AIRLINE DELAYS, FLIGHT CANCELLATION, MEDICAL EMERGENCIES, WEATHER CONDITIONS, ETC.
– PLEASE BE ADVISED THAT YOUR FULL PAYMENT WILL BE PROCESSED WITHIN 48 HOURS OF YOUR RESERVATION DATE. AS PER THE CANCELLATION POLICY THERE ARE NO REFUNDS WITHIN 48 HOURS OF YOUR RESERVATION DATE.
Cancellations are refundable less credit card merchant fees if we our notified BY PHONE before 48 hours of the tour /rental date. There is a 100% penalty charge (for cancellations within 48 hours of the tour/ rental date).
– PLEASE BE ADVISED THAT WE DO NOT GIVE REFUNDS OR RAIN CHECKS DUE TO RAINY WEATHER CONDITIONS. PLEASE DRESS APPROPRIATELY AND BE PREPARED FOR WET, WINDY, AND MISTY CONDITIONS. Temperatures at the Summit (4000′ above sea level) sometimes range in the low 60’s to upper 70’s.
Click Here to read our Tour Details, Cancellation, and Inclement Weather Policy.
Please be advised that WE BIKE RAIN OR SHINE and the minimum number of participants required to operate our Guided E-Bike tours is a total of 6 participants. If the tour participant minimum is unmet on your tour date you can our GPS tour which follows the same course as our guided tour and we will refund the difference in price. PLEASE CONTACT US 48 HOURS PRIOR TO YOUR TOUR DATE TO CONFIRM YOUR GUIDED E-BIKE TOUR.
For reservation less than 24 hours of your desired date please call our toll free number at: 1-888- 934-9199 or Direct at (808) 934-9199. For LAST MINUTE reservations after our normal office hours, please use our online booking system to place your reservation then call our stated phone number and leave a voice message with your contact information and tour date. We will process your reservation and phone you in the morning when our office reopens.
Mahalo,
BikeVolcano.com
